Thermodial

Thermodial are based in Dublin 12 and maintain high-end commercial air-conditioning, heating and electrical systems. They operate a 365 / 24 / 7 service model to high regulatory service standards.

Purpose of project

The purpose of the project for Thermodial was to implement a class-leading Disaster Recovery / Business Continuity solution in order to meet the high service availability requirements of a major new client.

Situation prior to Savenet solution implementation

Thermodial had a number of backups in operation in the form of traditional nightly Tape Backup, Online Backup and a Shadow Imaging backup solution.  They had carried out a number of tests of these environments and they did not get 100% satisfaction with the results obtained.  They knew in the event of a real emergency these mediums would not keep their business up and running.  They also needed a solution which would ensure their field engineers and office personnel could continue working remotely in the event of a disaster. They have a physical IT environment of an SBS server and Web server with users connecting from the office and remotely.

Situation post Savenet solution implementation

The implementation of a full Disaster Recovery / Business Continuity solution resulted in:

• successful service availability reports to send to new or existing clients (based on Disaster Recovery testing)
• critical applications available and working in the event of an emergency
• zero data loss in the event of an emergency
• less than four hours for full site recovery

Client comment

"Savenet worked closely with us to ensure our needs were met in the installation of Thermodial’s DR environment. They are different to the other providers we found in the market place as they are the Disaster Recovery Specialists and focus totally on providing solutions for this in a very professional manner. They delivered the solution we required on time and the first test worked to our satisfaction.   When we carried out our first test we noticed that calls logged by our customers just before the DR test invocation were available to us in our DR environment.  This gives Thermodial the peace of mind to know our business which is providing Heating Ventilation and Air Conditioning services 365 days 24 Hrs a day can continue in the event of a disaster.  We would have no hesitation in recommending Savenet as a provider."

Turlough Kinane, Financial Controller - www.thermodial.ie